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August 16.2025
2 Minutes Read

Reclaiming the Guest Journey from OTAs: Insights for Hotel Owners

Reclaiming the guest journey from OTAs webinar invitation with smiling host.

How Online Travel Agencies Impact the Hotel Industry

Online Travel Agencies (OTAs) have transformed the hospitality landscape, becoming essential conduits for bookings while simultaneously posing challenges to hotel owners and operators. While hotels benefit from the exposure OTAs provide, they often find themselves losing touch with guests, thus hampering the opportunity to foster direct relationships.

Reclaiming the Guest Journey

The upcoming webinar titled "Reclaiming the Guest Journey from OTAs" offers vital insights for hoteliers on how to regain control over their guest relationships. Scheduled for November 24 from 14:00 to 15:00 GMT, this event aims to equip participants with strategies to enhance their revenue while maintaining their brand identity. With experts, including Nathan Mayfield from ResNexus, attendees will explore how targeted marketing and technology can promote engagement during every phase of the booking process.

The Power of Brand Visibility

Hotel operators must understand that maintaining brand visibility is crucial in this competitive market. The discussion will focus on unique techniques that not only attract guests but also convert interest into direct bookings. As OTAs dominate the online space, it’s increasingly vital for hotels to utilize digital marketing strategies that keep their brands at the forefront of a traveler’s mind.

Balancing OTA Relationships

One of the central themes of the webinar is the delicate balance between leveraging OTA partnerships and fostering sustainable direct booking strategies. By understanding online traveler behaviors and booking patterns, hoteliers can define their positions better, optimizing both OTA relationships and direct booking channels.

Insights on Booking Patterns

This event is particularly beneficial for stakeholders looking to delve deeper into the psyche of today’s traveler. By analyzing booking trends and patterns, professionals can arm themselves with strategies that not only increase bookings but also enhance customer loyalty.

Who Should Attend?

The webinar is tailored for a range of industry professionals, including hotel owners, investors, technology providers, and C-suite executives. This diverse audience is key to driving forward discussions that can shape the future of how hotels interact with their guests.

Why Now is the Time to Reclaim the Guest Journey

With more than 7,000 professionals having benefited from previous webinars, the quest to reclaim the guest journey is timely and urgent. Hotels that ignore the shifting dynamics risk losing their competitive edge in an ever-evolving marketplace.

Take the First Step Towards Change

Join us and gain advanced insights into how revitalizing guest relationships can reshape your hotel business. Register now for free to ensure a seat at this must-attend event!

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Discover How TikTok Travel Ads Can Revolutionize Trip Bookings

Update Revamping Travel Advertising: TikTok's Landmark Move In a significant shift in the travel marketing landscape, TikTok has announced the launch of its Travel Ads, specifically tailored to engage audiences looking to book their next getaway. This innovative ad format is designed to capitalize on TikTok's rapidly growing influence as a leading platform for travel inspiration, with 84% of users reportedly watching travel content at least once a month. Engaging Users at Every Step Travel Ads on TikTok are built from the ground up for travel advertisers. These ads are designed to make it easier for travel brands to convert organic views into tangible bookings. By utilizing smart algorithms, TikTok’s Travel Ads ensure that potential travelers are shown personalized content based on their previous interactions and preferences. This targeted approach makes it increasingly likely for viewers to act—66% of users claim TikTok serves as their ultimate source for travel inspiration, and they are 2.6 times more likely to book a trip after engaging with travel content on the platform. Innovative Ad Formats Tailored for Travelers What sets TikTok’s Travel Ads apart is their rich format, which includes dynamic video features and interactive travel cards. These cards can provide essential information such as hotel ratings, flight details, and current pricing, allowing users to gather insights about their potential bookings immediately. Advertisers can choose from various formats, including Single Video, Catalog Video, and Carousel to showcase their offerings uniquely. This flexibility aids travel brands in presenting their offerings appealingly and visually engagingly. Impacts on Booking Trends The introduction of Travel Ads could signify a major turning point for travel agencies, hotels, and airlines. Historically, travel marketing relied heavily on traditional ads and static listings. However, TikTok’s formula encourages a more immersive experience, helping brands leverage the current trends in digital advertising to pull in a younger, tech-savvy audience eager to explore new horizons. As more travelers look to social media for travel inspiration and bookings, the impact of these ads on the booking process will be closely monitored. A New Era in Hospitality Marketing With TikTok's recent foray into travel advertising, traditional marketing paradigms are being vigorously challenged. Luxury boutique hotels and independent travel agencies can now find a platform where they can accurately highlight their unique offerings and reach a broader audience. By focusing on aesthetics and interactive content, these brands can elevate their presence and attract travelers who seek both luxury and experience in their accommodations. The potential for collaborations among hospitality businesses and TikTok influencers could further amplify reach and conversions. Exploring the Opportunities Ahead As travel restrictions ease and global tourism rebounds, the need for innovative advertising strategies is more pressing than ever. TikTok’s Travel Ads position themselves as a solution for marketers aiming to attract clients who are looking for boutique hotel deals or unique travel experiences. This development not only opens avenues for increased travel bookings but also stimulates the growth of smaller, boutique hotels that can showcase their offerings effectively in the travel ecosystem. Action Steps for the Travel Industry Travel marketers should consider integrating TikTok Travel Ads into their strategies imminently. This platform offers tools that can help transform passive viewers into active bookers while tapping into a community that is already interested in travel. Brands can take advantage of this advertising solution to hone in on their audience’s preferences and deliver personalized experiences that resonate with modern travelers. Conclusion: Embrace TikTok for Future Growth The launch of TikTok Travel Ads signals an essential evolution in travel advertising that fosters direct engagement and interaction with audiences. As the travel industry adapts to the digital age, leveraging such innovations will prove significant for boosting bookings. Brands are encouraged to explore this vibrant new landscape and consider TikTok to create tailored experiences that resonate with their target demographic. Are you ready to harness the power of TikTok Travel Ads to elevate your travel marketing strategy? Don't hesitate to explore and experiment—they might just be the key to boosting your bookings and reaching a diverse audience passionate about travel.

EXTENDAM and Highgate's Hilton Porto Gaia Acquisition: A Game Changer for Boutique Hotels

Update Investing in Luxury: The Acquisition of Hilton Porto Gaia In a bold move within the hospitality landscape, investment firm EXTENDAM and hotel management company Highgate have successfully acquired the Hilton Porto Gaia, enhancing their presence in Portugal's booming tourism sector. This five-star hotel, strategically located on the banks of the Douro River, boasts 194 rooms including 47 suites, and a plethora of luxury amenities. Why Porto is a Hotspot for Investors The Hilton Porto Gaia, which opened its doors in 2021, sits in Vila Nova de Gaia—a region famous for its port wine production and now undergoing significant redevelopment. The area's combination of cultural allure and economic growth presents an attractive investment landscape. According to industry experts, the ongoing revitalization efforts make this locality a appealing choice for hotel acquisitions, particularly as international tourism resumes its momentum. A Premium Asset with Growth Potential Maxime Durand, from EXTENDAM, expressed confidence in this acquisition, aligning it with their strategy to invest in premium assets at favorable entry points. He stated, "The property demonstrates solid results with substantial potential for further growth. We believe it will benefit greatly from Porto's resurgence in tourism and the Hilton brand's strength." The hotel features an extensive range of facilities including a fine dining restaurant, a wellness center, and a rooftop bar, appealing to luxury travelers and event planners alike. Highgate: A Trusted Partner in Operations Highgate is set to manage the hotel, leveraging its extensive operational experience across Portugal. Vice President of Acquisitions Nicholas Mellis noted their eagerness to enhance the property’s strengths and provide top-notch services that ensure guest satisfaction and business success. This acquisition marks the first collaboration between EXTENDAM and Highgate, signaling a promising partnership. Implications for Travelers: Exploring Boutique Hotel Preferences For travelers, especially those searching for unique boutique hotels, the acquisition reflects a growing trend toward luxurious yet distinctive accommodations. As travelers increasingly seek memorable experiences, boutique hotels like Hilton Porto Gaia—offering personalized services and intimate settings—are becoming highly desirable. With amenities such as MICE facilities to accommodate corporate travelers and wellness offerings enhancing the stay experience, this hotel stands out as a premier choice. The Future of Boutique Hotels As the hospitality sector continues to evolve post-pandemic, acquisitions like that of the Hilton Porto Gaia play a crucial role in defining the future landscape of boutique hotels. The emphasis on local culture, sustainability (notably the hotel's Biosphere Responsible Tourism certification), and guest experience are likely to dictate success in this competitive market. Consumers are not just looking for a place to stay; they crave a holistic experience that engages them with their environment and provides a sense of luxury. Conclusion: Staying Ahead in a Changing Market The acquisition of Hilton Porto Gaia by EXTENDAM and Highgate exemplifies a strategic approach to investment in a flourishing market. This partnership is poised to elevate the hotel's operational standards while capitalizing on Porto's increasing tourism demand. For travelers, this means more options among the best boutique hotels that not only offer luxurious amenities but also connect them with the rich cultural tapestry of the region. In an ever-changing travel landscape, the appeal of boutique hotels stands strong. If you're intrigued by unique and romantic boutique hotels, it's worth exploring these options and staying updated on exciting new developments in the hotel industry. Keep an eye on special deals and packages that bring value and allure to your travel plans.

Exploring Key Takeaways from Urban Living Festival 2025 for Boutique Hotels

Update Insights from the Urban Living Festival 2025 The Urban Living Festival 2025 in London brought together around 300 professionals from various sectors, including hospitality and flexible workspaces, to explore the evolving landscape of urban living. The festival featured engaging tours and sessions that highlighted essential trends, challenges, and opportunities within the hospitality industry. The Economics of Branded Residences A key highlight of the festival was the deep dive into the economics of branded residences. Experts from Clyde & Co and notable hotel brands discussed how strong brand recognition and effective hospitality partnerships can lead to quicker sales and premium pricing. Speakers emphasized the importance of ongoing, high-quality management to maintain brand integrity and protect resale values. Within the UK market, Cornwall and Edinburgh emerged as promising areas ripe for development, highlighting the importance of location strategy in capitalizing on hospitality trends. Scaling Lifestyle Brands in Hospitality An engaging roundtable discussion moderated by Eloise Hanson, editor of International Hospitality Media, revolved around the scaling of lifestyle brands. Participants underscored the necessity of disciplined financial planning and sustainable growth strategies. They noted that balancing profitability with long-term asset strategies is crucial. Unique guest experiences and diversified revenue streams were recognized as defining features that separate successful lifestyle brands from the rest. Hospitality Demand Trends Attendees were treated to insightful data presentations from Ryan Bains of STR, who provided an overview of the current hospitality demand trends. Despite ongoing economic challenges and geopolitical uncertainties, Europe has experienced a slight rise in room sales, showcasing the resilience of the market. The segment performance has also been diverse, with luxury accommodations outperforming their economy counterparts. This trend reflects the shifting travel patterns of consumers, particularly as more Americans venture abroad. Building Sustainable Business Opportunities With sustainability being a central theme of discussions, it is clear that integrating eco-friendly practices is becoming increasingly vital for hospitality success. The need for sustainable business models not only resonates with today’s environmentally-conscious travelers but also presents unique opportunities for growth. Many speakers pointed out that the hospitality sector is evolving to meet the shifting demands of guests who value sustainability, often preferring luxury boutique hotels that are committed to minimizing their environmental impact. Looking Towards the Future: Opportunities and Challenges As the hospitality industry continues to evolve, particularly within urban environments, professionals are encouraged to leverage insights from events like the Urban Living Festival to refine their strategies. Understanding macro trends, such as increasing demand for unique boutique hotels and the nuances of lifestyle branding, will be essential in forging pathways for success. The future of hospitality lies in innovation, adapting to change, and prioritizing guest experiences that reflect individual preferences. Conclusion: A Call to Action for the Hospitality Sector As we reflect on the various insights shared at the Urban Living Festival, it becomes imperative for hospitality professionals to take proactive steps to embrace these trends. From exploring boutique hotel deals to incorporating sustainability into their business models, adapting to the changing tides of consumer demand will be central to thriving in a competitive marketplace. Now is the time to act and position your business for future success.

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